YOUR INFORMATION IS SAFE WITH US. WE DO NOT SELL, RENT, OR SHARE YOUR INFORMATION WITH ANYONE.
WHAT PERSONALLY IDENTIFIABLE INFORMATION IS COLLECTED WHEN MAKING A PURCHASE?
- E-mail address
- Billing and shipping address
- Telephone number
- Credit card number and expiration date, or another form of payment
- Server authentication - keeps out imposters
- Privacy using encryption - keeps out eavesdroppers
- Data integrity - keeps out vandals
Personal information relating to you and your order history are only available to employees of Z-Wave Products and cannot be modified by web visitors. We do not store your information nor your credit card number on our Web Site.
Z-Wave Products logs the user's Internet Protocol Address (IP). An IP address is a number that is automatically assigned to your PC every time you browse the Internet and it does not contain any personal information. Information from IP addresses is used for system administration, to examine overall traffic trends, troubleshooting, etc. This information is used only in the aggregate form. IP addresses are not linked to any personally identifiable information, unless you make a purchase. When you make a purchase the IP address is logged with the order, but is not shared with any other companies or agencies except in the case of credit card fraud where information is provided to the appropriate authorities.
When you make a purchase from Z-Wave Products we will ask for information such as name, address and credit card information. This information is stored in a secured database, only accessible to employees with access rights to this information. User's credit information is transferred over a Secure Socket Layer (SSL) line. This ensures your information is encrypted and cannot be read by any other Internet users. The secure mode begins upon ordering. Z-Wave Products will not charge your credit card until your order is shipped.
To be sure you're browsing secure pages, check your Web browser's status bar (located at the bottom of the window) for the closed padlock icon. This icon appears in the latest versions of Internet Explorer and Netscape Navigator to tell you that you are viewing a secure web page. Also, all browsers display an "s" after the "http" (https://...) in the Web site address to indicate that you're in a secure environment.
We also protect your purchase by preventing the shipment of merchandise to a fraudulent address. All billing addresses are verified electronically and all alternate shipping addresses are verified manually. Any customer shipping to an address that differs from the billing address must put this alternate address on file with his or her credit card company. We then call the credit card issuer to verify that the customer has indeed put the information on file.
Managing your account:
Personal information relating to you and your order history are only available to authorized Z-Wave Products employees. You cannot edit this information online.
Z-Wave Products will give visitors a choice whether they wish to be on the mailing list, receive promotions, information or updates about the site. The visitor may choose to remove their name from the site's mailing list by clicking the "remove" link at the bottom of any e-mail communication.
Z-Wave Products does not provide any third party with any individually identifiable information other than that which is necessary to complete your order. Specifically, Z-Wave Products gives your name, shipping address, phone number, and order information to our shipping carrier. Z-Wave Products also supplies your name, billing address, and credit card information to the credit card processor who bills your account. Z-Wave Products has strict guidelines requiring all third parties to keep any shared personal information confidential.
Z-Wave Products may direct you to other sites with which we associate or are outside our service. These other sites may use their own "cookies", collect data or solicit personal information from you. Please be advised Z-Wave Products is not responsible for the privacy policies and guidelines on these sites. Z-Wave Products suggests you review their policies before you utilize their site.
CUSTOMER SERVICE POLICY
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
Confirmation, Pricing and Availability Information:
Z-Wave Products makes every effort to get your order to you as soon as possible. All advertised products are in stock. When you place your order before 10:00 am EST., we will ship your order the same business day. If there is a problem with your order you will receive an email providing more details about the problem within one business day. Special and Custom orders may take longer to process.
You may pay for your order with a Visa, MasterCard, Discover or American Express card. Orders may be made via our web site or by phone at 1-866-432-9283. If you prefer to make other payment arrangements, please contact our Sales Department at the number shown above.
Shipping Rates and Policies:
Z-Wave Products charges are based on the weight and dimensions of the item. Add items to your shopping cart and then enter your zip code and click update. You will see your actual shipping charges. Shipments to Alaska and Hawaii may only be shipped by 2nd day or Next Day Air service. All orders are shipped using UPS, FedEx or other appropriate freight carrier. Z-Wave Products will ship products billed to our customers shipping account also. Delivery time varies depending on the service level selected.