Frequently Asked Questions - Gateways

Answers From Z-Wave Experts

Below are the most frequently asked questions and answers about Z-Wave Gateways. If you still have questions, please ask one of our experts here.

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We are a remodeling company that recently installed a Vera Edge controller and Z-wave dimmer on kitchen lights for a customer. She is having trouble setting up the unit. Is there a professional in our area (Lancaster, PA) who can make a service call to help?

We are an online store, so we do not have service agents to go on site. However, if this is something purchased from us and she contacts us at, one of our technicians will attempt to give her the advice she needs to get started.

Alternately, Vera has a good reputation with support. Platform Status:

USA Toll Free: +1 (866) 966-2272
International: +1 (702) 487-9770
Hours of Operation: Monday – Friday 12:00am to 6:00pm Pacific Time

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