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How
much do you charge for shipping and handling?
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SHIPPING AND HANDLING RATES:
Our customer-friendly shipping schedule is calculated on the ACTUAL WEIGHT
of your shipment and the TYPE OF SHIPPING SERVICE that you specify
(ground, air or overnight). Unless otherwise indicated shipping and
handling charges will be applied to all orders placed. If your order
must be shipped in multiple boxes, or in separate shipments in the
event an item is not in stock and must ship at a later date, shipping
and handling charges for the entire order will be assessed at the point
when the first item is shipped. We charge only ONCE for shipping and
handling, for the entire order.
You could
easily see an estimate of how much your shipping charges would be
by adding an item to the shopping cart and entering your shipping
zip code. |
What
shipping method does ZwaveProducts.com use?
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ZwaveProducts.com uses UPS as the primary carrier
for most small items. Should you require faster service, UPS Seconday
Day Ground (2 business days) or UPS Next Day Air (1 business day) are
available at an extra cost. |
Where
does ZwaveProducts.com ship from?
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ZwaveProducts.com ships from a state-of-the-art warehouse
center in Moonachie, New Jersey. In addition, we have a network
of suppliers worldwide which can drop ship special items to you directly. |
When
will I get my package?
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PROCESSING TIME:
Your order is thoroughly reviewed by our Credit Card Department to ensure
that the order is accurate, the payment method is valid, and you
are authorized to use this payment method. Once your order has passed
the rigorous review by our Credit Card Department, it is sent to
our warehouse for shipment. Please note, credit card processing can
take up to 3 business days (Depending on the accuracy of the information
given to us by the customer.). Further, for security reasons, if
your order is over $1000 USD, voice confirmation may be required
before we can process your credit card for payment. If the item(s)
on your order are in-stock, we will ship them as soon as possible
from our main Moonachie, New Jersey warehouse or from one
of our Distribution Warehouses located throughout the United States.
If the item(s) on your order are out of stock, they will not be shipped
until we have received and processed the backordered inventory in
our warehouse.
TRANSIT TIME:
Ground: 3 - 5 Business Days
Second Day Ground: 2-3 Business Days
Next Day Air: - 1-2 Business Days
TOTAL TIME FOR DELIVERY:
Total time is based on the amount of time it takes to get payment authorization,
order processing, and the transit time from the carrier. This can range
from 24 hours to 3 days for in-stock items. |
Do
I have to sign for my package?
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This depends. For security reasons, all shipments
require a signature at the receiving location, unless you waive the signature
requirement at checkout. |
