Unless otherwise specified in the item listing on our website, on the receipt
or packing slip, or in the following terms, ZwaveProducts.com will accept
qualified and conforming products for exchange or refund within 14 days of
the original purchase date.
To qualify for return all products require a Return Merchandise Authorization
(RMA) Number prior to being returned, must be 100% complete, in the same condition
as when sold, and in the original packaging as provided by the manufacturer.
All packing materials, manuals, diskettes, CDs, digital media, blank warranty
cards and other accessories and documentation must be included. Kits and other
items assembled after purchase must be unassembled and returned in the manufacturer's
original packaging. All returns will be inspected and products found to be
non-conforming will be rejected or subject to a restocking fee at ZwaveProducts.com's
Manufacturer and Supplier Restrictions
Some manufacturers have implemented returns restrictions that prevent ZwaveProducts.com
from being able to accept returns or offer exchanges, replacements or credits
on their products for any reason. Please check the item listing on our website
to determine if special return policies are applicable to your products. Support
as well as exchanges or replacements for products with manufacturer or supplier
restrictions, including within the first 14 days of ownership, must be handled
directly with the product manufacturer or supplier. You can find the manufacturer
or suppliers contact information in your product manual, in the item listing,
on the manufacturer's website or at our help center .
Software and Multimedia
Software and similar items are not returnable once their
packaging or outer wrapping has been opened. Defective items may be exchanged
within 14 days of purchase for the same item or title only.
Rebates and UPC codes
Products offering mail-in-rebates are non-returnable to ZwaveProducts.com once
the rebates have been filed for. Be sure that the product is working and that
you intend to keep the product before filing for rebates. Products missing
UPC codes are NOT returnable and will be rejected or subject to a restocking
fee at ZwaveProducts.com's sole discretion.
Items purchased within a bundle are held within the return guidelines for
the individual item as specified in the individual item's listing and in these
Non-qualified returns and Restocking charges
Non-qualified and non-conforming returns are not included in ZwaveProducts.com
return policy and, if returned, will be rejected or subject to a restocking
fee of up to 15% at ZwaveProducts.com's sole discretion.
All returned products will be thoroughly inspected and a determination will
be made if eligibility and conforming requirements are met. Please verify the
product you are returning meets the below guidelines and qualifies for return
to avoid any delay in, or denial of, processing your return. If a non-conforming
product is accepted for return ZwaveProducts.com reserves the right to charge
a restocking fee up to 15% at ZwaveProducts.com's sole discretion. Return processing
may take up to 5 business days from the time your product is received.
Products must be in the original manufacturers packaging, and shipped securely
Products must be complete with any standard certification labels (UL listing,
capacity, brand name, UPC code) originally placed and not tampered with.
Product serial number, or any similar identification numbers, must match the
serial number on the package or invoice (ZwaveProducts.com maintains serial number
Products must be free from damage of any type, including, but not limited to
dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners
Products so labeled with a security seal, must have the seal intact and not
Return Merchandise Authorization Number
Returns will not be accepted without a valid Return Merchandise Authorization
Number (RMA). Unless otherwise specified in the item listing on our website
or in our Return policy, you may request an Return Merchandise Authorization
Number (RA) within 14 days of the original purchase date. RMA numbers expire
after 14 days, but we encourage you to return the product as soon possible.
Any return we receive without a valid RMA number will be documented and rejected
or subject to a restocking charge at ZwaveProducts.com's sole discretion.
For your protection, we recommend that you insure your return and use a traceable
carrier that can provide you with delivery confirmation. ZwaveProducts.com shall
not be responsible for items returned that are lost or damaged in transit.
Postage and handling charges, both to and from our warehouse will be paid by
the customer, and are non-refundable. At our discretion, ZwaveProducts.com may
reimburse shipping charges related to the return or exchange of defective products
inside the U.S. only.
In the event that the product you are returning does NOT meet the requirements
described in this document, we will photograph the merchandise and packaging,
and prepare a detailed summary of our determination as to why the return was
denied, the product(s) will be deemed not eligible for return and will be returned
to you. If ZwaveProducts.com, at our sole discretion, decides to accept a non-qualified
item for return, a restocking fee of up to 15% will be assessed.
How to Start a Return:
To initiate an RMA, you must login to your account, and open up your recent order. Please follow these steps:
Login to your account by visiting this link:
Once the sales dept. receives your Return Merchandise Authorization (RMA) request, expect a response within 24 hours.
- Click "View the orders I have Made".
- Open up the order containing the product(s) you'd like to return.
- Select the product(s) you wish to return by clicking "Return product" under the relevant items on your order.